I have been punting 45 years and I rate myself a fairly good flat punter.
I love the jumps but have never been that good at it from a punting point of view hence why I gave you a go.
My initial thoughts on your betting approach is that you seem to look for value which is good as no point me paying you to tip a 2's on shot.
The race analysis seems well thought out and you obviously put lot of work into it. The staking advice is good and although your highest-rated is the horse most likely to win the race, as often as not you don't back the highest rated as it comes down to price so what is the value in the race.
Customer service seems fine as I emailed in about something just as I joined and was replied to within the hour. It's only early days but you seem an honest and genuine service that doesn't promise the world like emails I get by the hundred and have been a member of a few tipping services over the years but am more than happy with Cleeve so far, so hopefully I'll be with you a while yet and you guessed correctly... good priced winners are the clincher.